When faced with a crisis, which emotional response is most likely to be seen in clients?

In a crisis situation, individuals often experience heightened levels of stress and anxiety, leading to confusion and disorientation. This emotional response is common because the sudden onset of a crisis can overwhelm a person's cognitive and emotional capacities. Their ability to process information may become impaired, resulting in feelings of being lost or unsure about how to respond.

Moreover, during a crisis, the brain's fight-or-flight response is activated, which tends to focus attention on the perceived threat but can simultaneously cause disorganization in thought processes. Instead of responding calmly, individuals may find it difficult to think clearly or make rational decisions, making confusion and disorientation a more likely emotional response. This contrasts with other options, which do not typically align with the typical reactions experienced during stressful emergencies.